Terms & Conditions



The Chaouen Insider does not accept any liability of whatever nature for the acts, omissions or defaults, whether negligent or otherwise, of the service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control.
The Chaouen Insider does not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeur or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
The Chaouen Insider requires that you have current and valid travel insurance when undertaking any physical activities requested through thechaoueninsider.com.


Cancellation by you.
If you need to cancel a booking or package, please contact The Chaouen Insider immediately at hello@thechaoueninsider.com. The Chaouen Insider agreement with you only comes into existence once we have both confirmed your request and your payment has been processed. Once The Chaouen Insider has accepted payment for a service, cancellation of the service is within the sole discretion of The Chaouen Insider. Services that cannot be cancelled will be subject to the The Chaouen Insiders terms and conditions and policies relating to Refunds or Cancellations involving Third Parties.

Refunds or Cancellations involving Third Parties
The Chaouen Insider does not offer refunds, exchanges or cancellations. The Chaouen Insider makes no warrant and/or representations about the fitness or suitability of an Operator’s product or service and is not liable for any misrepresentation, errors or omissions. All claims are the responsibility of the Operator and The Chaouen Insider has no liability to you.

Cancellation by The Chaouen Insider
The Chaouen Insider reserves the right not to provide goods or services or cancel services (or part thereof) at the sole discretion of The Chaouen Insider at any time. Without limiting the operation of any other terms and conditions herein, The Chaouen Insider will not be held liable for loss or damage arising from the exercising of these rights.


If you enter into a transaction through The Chaouen Insider to purchase services or book for those services directly by third party, The Chaouen Insider is not responsible for the provisions of those services or for any misunderstanding between you and the Supplier. In all arrangements involving the direct provision of services by third parties, The Chaouen Insider accepts no liability of any kind in connection with or arising from such an arrangement.


Prices of packages, activities and services and other charges displayed on thechaoueninsider.com are current at the time of display. These prices are subject to variation without notice. The Chaouen Insider will always attempt to be as accurate as possible with the product descriptions and pricing however The Chaouen Insider are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. If an error is discovered in the price of the service(s) you have requested, The Chaouen Insider will inform you as soon as possible. The Chaouen Insider shall be under no obligation to fulfill an order for an item which was advertised at an incorrect price, if the item(s) has been charged and not dispatched, The Chaouen Insider will cancel and refund your order. Orders will not be confirmed/dispatched until payment in full has been received and The Chaouen Insider is satisfied with the integrity of the order.


The Chaouen Insider complies with the Australian Privacy Principles. To that end, we offer this statement to inform our users of how we gather and utilize personal information. The Chaouen Insider will take all reasonable steps to protect user privacy, consistent with the Australian Privacy Principles. The Chaouen Insider website is managed and operated by The Chaouen Insider.

The Chaouen Insider may use its customer data base, including information provided by you through this website to distribute information about other The Chaouen Insider services to you.

In order to process bookings placed through thechaoueninsider.com we need information such as your name, email, contact number, delivery address and payment details. Other information will be collected with your permission. The user authorises The Chaouen Insider to disclose information about you to organisations and agencies that The Chaouen Insider uses in ordinary administration of its business including debt collection and other processing, printing an mailing.

The personal information collected from you on this site or at the time of booking may also be used to enhance your experience, to notify you about other or new services or promotions from time to time, to provide customer support, to provide you with the services, activities or information you have requested.

The personal information collected may be given to service providers who will be undertaking your service. Information provided to the service provider will include your name and preferred contact method as disclosed by yourself. All other information will remain with The Chaouen Insider.